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FAQ

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Don't see your question? Please feel free to contact our team on 0808 189 2114

How can I make my conservatory warm?

There are many different ways to achieve this. Most likely, you will end up doing all of them.

  1. Double glazing your windows. Windows transfer a lot of heat from inside your home to outside. Double or triple glazing your windows is a quick way to ensure that heat stays within your home. 
  2. Replacing glass conservatory roofs. While traditional conservatory roofs look beautiful they have a myriad of problems. They let out too much heat when it's cold outside. A thermally efficient warm roof can make sure your conservatory remains warm in the winter.
  3. Update your doors. Depending on the type of door you are using for your conservatory, you may be losing out. Wear and tear can accumulate meaning your once energy-efficient door are no longer good enough. Get your door inspected and if needed, repaired to keep saving on your heating bills.
  4. Convert your conservatory to a sunroom. This is a big change as it no longer is a conservatory but an extra room in your home. With both heating and cooling mechanisms, you will really feel the benefit.
  5. Having Double or Triple glazed windows. Windows are one of the main reasons Conservatories lose heat so quickly. By insulating the Windows, you will see a big difference.

How long does installation of a Warm Roof take?

Usually, a Warm Roof takes 2 - 3 days to install. 

Day 1: We remove your old conservatory roof and lay down the supports for the new warm roof to be installed. We add the weather-proof plyboard on top of the supports soon after.

Day 2: We apply a waterproof membrane on top of the plyboard and secure it tightly. Afterwards, we use the tile of your choice and add them to the roof ensuring there are no gaps for weather tightness.

Day 3: We add insulation inside in multiple layers to ensure high energy efficiency. We secure the insulation to ensure airtightness so you won't get any drafts.

This is just a brief overview of the process. For more detailed information, get in touch with a showroom today.

Is the door secure?

All our doors come with Advanced Multi-point Locking Systems. This means that the door is locked at multiple points in the frame greatly reducing the chance of people breaking in. Our doors are designed to be Impact resistant with 70mm of steel reinforcement. 

All our doors come with a 15-year guarantee!

How can I use my conservatory all year round?

This is the question we receive a lot. There are those times of years where it's either too hot to be in the conservatory or it's too cold. This is due to the roofing of the conservatory. The windows allow the most amount of light in resulting in too much heat in the summer and loses all the heat in the freezing winter.

A warm roof conservatory is the solution to this problem. The tiled based roofing solution reduces the amount of light resulting in less heat coming in during the summer. It is thermally efficient as well, meaning that the heat stays within the winter. This allows you to use your conservatory all year round!

Is planning permission required?

Most new-build Conservatories do not need planning permission. This is a general rule of thumb and therefore is not guaranteed to be the same for you. We handle any planning permission for you so get in touch with us and let us help you.

Whats the difference between Sash and Casement windows?

I have an issue, who should I contact?

Every project has its own manager making sure that everything is going as planned. If an unforeseen circumstance occurs, your project manager should be your first point of contact. They will give you their contact information upon meeting you.

If you fail to get in touch with your project manager, please get in touch with our office and we will aid you however we can.

 

Does putting a roof on a conservatory make it warmer?

The short answer is Yes! A thermally efficient roof will keep the heat inside your conservatory resulting in warmer temperatures inside. There are variations of a conservatory warm roof, the most popular being a replacement tiled roof.

We have our own Timber based conservatory roof which we like to call the Thermoroof! We are very proud of our Thermoroof and the results of having one installed.

Get in touch and ask about our Thermoroof.

What is the difference between a orangery and a conservatory?

There are slight differences between an Orangery and a Conservatory. Besides the rich history of the Orangery,  its design is more akin to a room extension to your home. Generally, it has a flat roof instead of a Conservatory styled pitched roof. Additionally, some Orangeries contain a brickwork base instead of the Conservatory's use of its space for windows.

With modern Orangeries and Conservatories, the differences have narrowed even more.

What is the difference between Double glazing and Triple glazing?

Double Glazing is the process of using two panes of glass within a frame while Triple Glazing is using three panes.

Between these panes of glass is a layer of Argon gas. Argon gas insulates the window resulting in a higher energy-efficiency.

With three panes of glass against two, Triple Glazing is more energy-efficient than Double Glazing.

I have a irregular shaped window, will I be able to get it replaced?

Of course! All our products are bespoke so even if you have a very unique window in your home, we will measure it and create a window specifically for you.

I live far from your showrooms, will I still be able to get a quote?

Yes, you can! Our expert designers can come to you and give you a quote then are there. We use 3D CAD technology so after everything is measured up, you can see what it will look like before agreeing to anything. 

The best thing is aswell, all of this is completely FREE! This is part of our no-obligation free quotation service. All you have to do is let us know when you would like us to come around and if you are feeling generous, make our designer a nice cup of tea.

What is PVCu?

uPVC (also known as PVCu) stands for Un-plasticised Poly Vinyl Chloride. This is the fancy way of saying a "Plastic based product". PVC is a popular material to be used in building and is a very flexible and superb material to be used.

When you see the "U", this means that when the plastic hasn't been softened during the creation process resulting in a much stronger material than standard PVCs.

Do you offer a free design service?

We offer a Free No Obligation design service either in-store or from the comfort of your own home.

Is there a uPVC guarantee?

We have a 15-year guarantee for our uPVC windows and doors. 

Do you have any reviews that I can look through?

We use the Independent Review platform Allchecked. We ask our customers to leave us feedback on this platform.

To see what our customers have said as well as images of completed jobs, head to https://allchecked.co.uk/reviews/county-durham/kitchens-plus-ltd

Will there be a lot of mess?

Depending on the work, they may be some mess. Some projects are naturally messy (i.e. removing a wall for an extension) however we have rubbish collection after each day picking up the rubbish for you so you don't have to worry about any mess that is created.

Is there a guarantee?

Yes

All our products come with guarantees. Generally, these guarantees will be between 10 - 15 years. Get in touch to ask about our guarantees.

What are the advantages of a Warm Roof?

A Warm Roof is designed to stop too much sunlight from coming into your conservatory. This makes it cooler in the scorching hot summers outside. The Warm Roof is tiled as well as protecting you from the harsh weather as well as being energy efficient. In winter this makes it so that the heat stays inside, keeping the Conservatory warm and keeping your heating bills low.

What happens if I'm not there when delivery is attempted?

You can appoint someone to sign for delivery in your absence by contacting us beforehand.

Are you DCGOS members?

We are proud to be DCGOS members. They are a consumer protection organisation which ensures that customers are dealt with courteously and professionally. As such, you should be confident working with any DCGOS member.

Will I be able to afford it

We are Authorised and Regulated by the Financial Conduct Authority and offer a full range of flexible payment schemes. 

Speak to us to see what finance method will work best for you.

What are the disadvantages of a Warm Roof

There are very few disadvantages with a Warm Roof. The main one is that it doesn't allow as much light in as a regular Conservatory Roof. 

What happens with the rubbish?

We have our own collectors which will come at the end of each day to collect any rubbish that we have created.

When do I need to pay?

If you are paying on a cash basis, there will be an initial deposit of 25% required, followed by payment prior to the delivery of the goods from our factory.

Can you change the colours of uPVC windows?

Yes, you can! If your windows are new or in good condition, then painting the windows is a very low-cost way of updating your windows.

Please note, however, that brand new uPVC windows (1-year-old and younger ) shouldn't be painted as this can damage the aesthetical look and protection of the uPVC. 

If you're not sure, get in touch with one of our Window specialists today and we will help you.

Can you change an existing order?

Yes of course! 

However, please be aware that alteration could affect the delivery date of your order and could incur costs depending on how much notice is given.

Who do I speak to once my order is placed?

We have a dedicated team to help you at every stage of your order.

How can I change my delivery address?

You can change your delivery address (only on a cash sale basis) by giving us a email.

How often should I clean my windows?

There are many factors to include when thinking about keeping your windows clean. A rule of thumb is to get your windows cleaned twice a year. If you live in a more open area and are exposed to harsher elements (sea air etc) then you should clean your windows three times a year to prevent any dirt and grime causing future issues.

Don't take our word for it

We've been making local home owners happy for over 20 years! As such, we have had a lot of feedback from our customers.

Allchecked is a independent review platform which our customers leave their feedback for us as well as images for you to see.

Let us show you what our customers have said about us.

The North East's Premier Kitchen & Bathroom Specialists

4.8 / 5 from 1,355+ Reviews on Allchecked